Hear What Our Customers Have to Say
""
This is my 4th (maybe 5th) purchase from Westbury Jeep-First was a 2000 Plymouth Prowler,a 2001 PT Cruiser & replacing our 90's Grand Wagoneer ( we might have bought from you,also) with a 2005 Grand Cherokee Ltd. All cars gave us years of pleasurable and trouble-free service,thanks to your convenient & capable service department,so when it was time to replace the Grand Cherokee,wasn't hard to decide where to go. Especially after searching all the local dealership's websites,looking for the EXACT car I was interested in. and finding it only at Westbury! After coming in,I was greeted instantly & shown to sales person MIKE PETASSI ,who was friendly,knowledgable,and was willing to work with me on the figures to make it possible for me to afford the new car. He arranged for a test drive in the same model,as my car was still incoming,went over all the features & figures in a quick,efficient manner,so I could understand,gave me an acceptable pric e on my trade-in,& our visit ended in a deposit & handshake. A few days later,after the snowstorm, I took delivery of my new 2014 Jeep Cherokee Trailhawk,which I'm very happy with. Again I'd like to mention what a pleasure it was to work with MIKE PETASSI,who really took good care of me,& DESERVES A GENEROUS RAISE! Thanks again,Happy New Year, & see you soon! Mike Forst
Mike Forst
""
Dear Joel and everyone at Westbury Jeep:
I bought my 2004 Jeep Liberty from Westbury Jeep as my first major purchase as a newly divorced mom. It was a big undertaking for me. It was our family car, my 3 daughters were 12 ,11, and 5 at the time. Te car took us to summer camp in New Hampshire, and dad's in Connecticut, and to ToBay beach, and the city for years and years. Life moved on, and the Jeep stayed with us. When my eldest started driving, she purchased an old Saab, which instantly became mine, and she took over the Jeep. "I feel safer in it," she said. Clever way of manipulating mom!!
I remarried and was presented with a gorgeous new Audi a few years ago, but the Jeep stayed in the family, and was shared by my two daughters. The oldest went off to college, and the middle took over the Jeep. The miles added on. There were dings, and many repairs along the way, as would be expected when a vehicle turns over 60, 70, 80 and 90,000 miles. The two daughters both ended up at Tulane University, in New Orleans, and we drove the old Jeep the 1,700 mile journey. That was last year, the car made it back North for the summer, and returned again this year. I was happy the girls had the Jeep at college, we saved on flights, and shipping, and in case of another hurricane, I liked knowing they could hop in the Jeep and drive West on I-10, if they had to.
This year, they had to. They loaded the Jeep, and took 3 friends, water, supplies, and the Jeep - now with 117,000 miles on it, and made it Houston, where they waited out the storm for 3 days in a hotel. Classes were canceled for another week, they were bored, and I had a friend in Austin, 6 hours away, who took them in. They stayed a few more days, and attempted the 9 hours journey back to campus, amidst floods, detours, black outs, and rain....and everyone got back safely.
I just wanted you to know how this car, your Jeep, did not let us down. She did what she had to do, and kept the girls safe. Thank you!
Emily, Avery, Zoey, and Charlotte H.
""
I fought tooth & nail with my wife against going truck shopping on maybe the most beautiful Sunday of the summer, but Chris actually made it an almost fun experience. He was really friendly, personable & funny. We got a fair trade-in on our old Wrangler, & he got us into the exact truck we wanted within a day. He worked with us to get a monthly payment that worked for us too. We love our new Wrangler Unlimited. This is our third Jeep & our second from Westbury. We would recommend them, and particularly Chris, unreservedly. Brian & Fran
Pre-Owned Sales
""
Dean and Deborah D.
March 26, 2012
Westbury Jeep Headquarters
c/o Mr. Keith Donnelly,
General Manager, Westbury Jeep
Westbury, New York
Dear Mr. Donnelly and the Staff at Westbury Jeep:
As you know, this past Sunday, my wife and I were faced with a very scary situation concerning our daughter who is attending SUNY Albany in Albany, NY. While driving home from a friend's house, her car stopped running and she was left stranded on Interstate 87. After calling us in tears, our first thought was to drive as fast as we could to get her but realized she was over two hours away from us. We told her to remain in the car and to call 911. Meanwhile, I called AAA for assistance but was told that she had to go through State Police because it was their jurisdiction. She continued to call us to say she was very frightened that she was going to be hit by an oncoming car.
At that point we called you, Keith Donnelly, because we originally purchased the car from. You immediately contacted your team and they dispatched a car at once to our daughter. You took care of this situation within 4-5 minutes of our call, where it had taken us over 45 minutes to figure out what we were going to do.
I don't think one understands the fear running through our heads while this whole thing was happening because we were totally helpless. There had been a very serious car crash on the Long Island Expressway this past month and an 18 year old boy was killed right after he contacted his mother telling her that he was stuck on the side of the road and he was, "very scared".
We have never been disappointed with the service from you, Keith and your team. Thank God we were able reach out to you because our daughter definitely would have been left all alone for a very long time had you not intervened. The car has already been serviced and returned to her, in Albany.
I also did not mention that you were visiting in another state when you took our call. Wow. Thank you, Keith Donnelly and Westbury Jeep.
Our Fondest Regards,
Dean and DeborahDean & Deborah D.
""
After looking at the inventory at Westbury Jeep, I found a Grand Cherokee I wanted to purchase. The salesman instructed me to return with my trade in. When i returned, the vehicle was sold. The Sales manager worked with me and found an even better vehicle with less mileage and even lowered the price to match the price of the original vehicle I was interested in. Jamie K. (the 2nd and final salesman) was professional and friendly. Arnie (I think that was his name) in finance was very helpful also. He sold us an extended warranty not only on the Jeep i purchased there, but also on a Tahoe we had recently purchased from another dealer. Shortly after purchasing my pre-owned Jeep, I had an issue which was taken care of quickly, with no arguements. Westbury Jeep is BY FAR the best dealership I have ever delt with. I will definitely reccomend them to everyone i know and will be returning there for my next auto purchase
Actual Sales Customer
"Actual Sales Customer"
my name is monika lynch i'm writing on behalf of my husband jason and myself to tell you about our experience at Westbury.I will start off by saying Alex deffinetly went way beyond his call of duty, we were a bit discouraged at first considering the car we were ready to purchase was approved for a couple just 5 minutes prior to us getting our credit checked. At that point we had thought we exhausted all of our options but Alex assured us that he would find us a car and he did a 2010 DODGE CARAVAN we never thought we would get a brand new car (well almost brand new) her birthday is 4/5 so she's 11mo old LOL.... We did go a bit over our budget but Eric did get us a good deal with full coverage till 2017 ofcourse everyone will always rate the financial aspect under par no one wants to see there money dissappear, it's a huge financial leap but all in all it's worth it. So to sum up we were treated very well and look forward to maintaining our car with you.
Monika Lynch
""
By far the best top notch Jeep dealer around,Alex my salesman who I have dealt with in the past bent backwards to make a great deal for my wife and I. Chris also went out of his way to get a great deal for us,Eric the finance manager was great in finding us the best loan with a very low rate. All the staff was very pleasant even though we wern't their customer. We will go back in the future to this dealer because it was such a great experience. James P.
James P
""
After researching the car I wanted, I went to Westbury Jeep because I didn't want the stereotypical "car dealer" experience.
Working with Michael Goldberg & Arnie Price was even better than I hoped. I got a great deal on a new car, and they gave me a great offer on my trade-in. I've never felt more comfortable buying a car. Their patience & professionalism really eliminated all the usual anxiety with making such a big purchase. I'll be going there again when my wife is ready to buy her car.actual sales customer
""
Today I picked up a 2011 Jeep Grand Cherokee Laredo 26x package with a panorama roof. This is the 6th Jeep Grand Cherokee that I have leased ,the last 3 from Michael Goldberg at Westbury Jeep. I do a ton a of internet research before I visit Michael, and sometimes give him a somewhat hard time, but he is always patient and a gentleman to deal with, and I always leave there happy. I would recommend Westbury and Michael to anyone interested in a Chrysler product.Actual repeat sales customer
""
When I first decided to buy a new car I knew I wanted a Jeep.I went to Westbury Jeep and started looking at a 2010 Grand Cherokee, but was too tall for the drivers seat. My sales person Greg Leonardo knew I still wanted a Jeep and started to show me the other models. Greg was very knowledgeable about the all the different options available for all the Jeeps models. We narrowed it down to a Jeep Wrangler and a Jeep Compass. After the test drive I choose the Wrangler and that's when Greg really went to work trying to find the perfect car. He was able to find me a Wrangler in-stock with all the options that I wanted at a great price. After Greg found the car Arnie Price helped to get me with car loan. Arnie didn't stop with the banks until he could get me the lowest interest rate possible. The best part of the experience was that Greg and Arnie were both available after 6:00 p.m. so I didn't have to take off from work to see them about getting my new car. If it weren't for the holiday weekend I would had my new Wrangler the next day.
Actual Sales Customer
""
Nick Camodeo at Westbury Jeep was so great and a pleasure to work with. No numbers changing at the last minute, car we bought was what was promised and paperwork was easily explained when signing for the car. And an added bonus was the great VIP program they offer to everyone. Free oil changes, inspections, tire rotation etc. for the life of the car. For the extra money you may be paying monthly to get into a nice car, they do in the end, give it back. I would highly recommend Westbury Jeep and Nick without a doubt!
actual sales customer
""
Lisa Boncich worked on my behalf to steward an out of the ordinary service request through her very capable service department. I am very , very happy with the result! They solved a potentially expensive problem in an inexpensive way - high praise for this type of problem.
actual service customer
""
I am along time Jeep owner. I actually purchased 2 Jeeps from the above mentioned dealer within the last 2 years. I also have had 5 previous Jeeps ( from other dealers). I can't say enough about this dealership, the service department, but mostly Lisa Boncich ( My service consultant ) When I say " My" thats how Lisa makes me feel " like Im her only customer! Thats amazing because this is a very busy service department. I am always greeted with a smile and a kind word! The reason I actually purchased a second Jeep for my wife had alot to do with Lisa and the way I'm treated by her and her staff. I demand attention and I am constantly updated when my trucks are in for service and I know she cares and always does the right thing. In today's business climate keeping solid relationships with customers is essential for success. Many businesses drop the "ball" after the sale. (As a businessman I know how important client relations are) Lisa and Westbury Jeep are bucking that trend!!
I strongly recommend this dealership.... When it comes to service and aftercare let Lisa take over Thanks!!actual service customer
""
The Jeep Dealer where I purchased my Jeep closed. I went to the next closest in Manhattan. I was disappointed with the service, communication, and prices. A friend mentioned that I should go to Westbury, so I gave it a try. I have been using Westbury for a year and I am extremely happy (even though I have to travel 35 miles there)!! The service team is extremely friendly and responsive with status updates. I also feel that they have knowledgeable mechanics, they know what they are doing. Another great feature is their facility and hours of operation. I have worked with Lisa Boncich and would recommend any one to this location.
actual service customer
""
I am glad we purchased our Town & Country Limited with you. I am glad to know that I can come in every 3 -4 months to get my luxury van serviced without having to make an appointment. Every time I do get my luxury van serviced I am always greeted with a smiling face. Sometimes even by name. Amazing how they can keep up with that knowing that there are many customers that get their cars serviced there. My son works for Honda, he's a mechanic there. When he came with me & saw what was in the waiting area to keep the customers occupied he was amazed. Said all Honda offers in their waiting area is a TV. No coffee or bagels either. I feel like royalty whenever I go to get my car serviced there. I especially like it when there are loaners available, how they ask if I have any running around to do that there are loaners. I must also inform you that I appreciate the quick response to servicing my luxury van as well as ironing out all of the kinks before they do become recalls. I have no regrets purchasing my luxury van when I did & with whom I did. I am only sorry for those who didn't with Westbury. You can rest assure that my husband, myself, & now my 23 yr. old son have been informing family & friends about our experience with purchasing a vehicle with Westbury J. C. D. At first it wasn't a good first time new luxury van experience. However, you guys made up for it in more ways then one. So thanks again for your hospitality. And may you & everyone at Westbury Service & Westbury Sales have a glorious, happy, healthy, & safe New Year.
actual Sales & Service customer
""
An absolutely professional operation from sales to service to parts. Very honest and reliable. The only dealership that I will use and recommend to family and friends.
Every person that I have dealt with at Westbury does his or her job in the proper manner.`actual Service & Parts Customer
""
We bought three jeeps in the past from Port Jeff Jeep, and haven't had a tenth of the customer service that we were given at Westbury Jeep. Joao and Raymond went above and beyond in showing us how to operate our New 2010 Jeep.
Joao was very respectful and a gentlemen to me. I went in looking for a used Grand Cherokee and left with a New 2010. Unbelievable, and he helped me stay within my budget.
Looking forward to future business and will highly recommend Westbury Jeep.
Thank you again Greg & Korin Monzactual Sales Customer
""
both my salesman Ray and my financial man Arnie were both very helpful in my purchase of a car Thank you Alison Feldman. The best part of dealing withWestbury is that your service department is open soooo late. we have 2 other jeeps and the servicing by Jake and dawn are terrific
actual sales & service customer
""
My first visit at Westbury Chrysler was not a good one. I decided because of the locatgion near where I live I would try them again. Ray Schoeffel became my sales rep. Hew took me for a test drive and explained the some of the features of the car some because this was a little overwhelming to me. Upon return we discussed price and more of the features. Two days later I called Ray to let him know that we were close to a deal. Ray bent over backwards to get the color and package that I was interested in. The day I took posession of the car was a very plesant experience. Ray walked me throgh the paper work with Bob. Debbie helped me fill out the initial paper work and explained the many features that the dealership plan came with the car. When I took delivery Ray once again explained in depth all the features that come with my new car. He was extremely patient with this grandmother type buyer. I rarely write to a company about my experience but wanted to let Chrysler particularly Westbury Chrysler what a happy experience it was dealing with Ray. I certainly would not hesitate to recommend to my friends and family in fact I am looking forward to showing off my new car and bragging about the way Ray made it a non-scary buying experience. Thank you Westbury Chrysler
Patricia A. Gavin
ps this is my 3rd Chrysleractual sales customer
""
... I was helped by Dawn who listened to me understood my frustration and made a commitment to me that she would take care of it. She did a great job and because of Dawn I would recommend your service center and dealer to others. Thank You Dawn. ...But once again I would personally like to thank Dawn for truly making the customer feel like they are the only thing that matters.
actual service customer
""
So far so good, Westbury Jeep...Mike Goldberg & other members of the staff were very cordial & pleasant. Regards. Wai C. Tan
actual sales customer
""
My entire Service experience is one of no-hassle, competent and genuinely down to earth. I find every single service person to be friendly, helpful and knowledgeable. Thank you all for your endeavors.
actual service customer
""
I HAVE DEALT WITH THIS DEALER FOR THE PAST 15 YEARS AND HAVE FOUND THEM TO BE EXCEPTIONAL. THEY HAVE BENT OVER BACKWARDS AND FORWARDS TO GET ME INTO MY DESIRED CAR.
RAYMOND IS THE LATEST SALESMEN I WORKED WITH (FORGOT HIS LAST NAME) AND FOUND HIM TO BE EFFICIENT AND EXTREMELY HELPFUL. I WOULD RECOMMEND HIM AS WELL AS THE DEALER TO ANYONE ASKING ME MY OPINION.
THIS LAST SESSION WITH THIS DEALER I WOULD GIVE THEM AN A+.actual sales customer
""
I went in and dealt with Greg Leonardo the salesman. He was very low-key, and that's what I liked. No high pressure sales, and I received the best price. I got just what I wanted because they have a very large inventory. I would definitely recommend my sales person, and this dealer.
actual sales customer
""
I was having problems with my navigation system in my Jeep Cherokee. Your service advisor Lisa Boncich addressed the problem, ordered the navigation system, immediately followed up with me, and the problem was addressed in less than 5 businees days. Great job!!
acutal service customer
""
Westbury Dodge was a great place to buy a car from. All the employees were very helpful and especially Greg Leonardo. He helped me find the exact dodge charger in the color i wanted and was able to get it from a dealer in new jersey in a day. If anybody i know needs a new car i will defiantly recommend Westbury Dodge to them.
actual sales customer
""
The salesman that we dealt with was very helpful, thorough, informative of all the promotions that were available, knowledgeable and did not put any pressure on us. He made us feel comfortable at all times. When we went to pick up the vehicle he showed us how all the functions worked in the car. He was a pleasure to deal with I look forward to dealing with him again in the future.
actual sales customer
""
Michael Lipman and Bobbi were both excellent. They were honest and kept their promises. The process was very quick and efficient.
actual sales customer
""
From the moment I walked through the door at Westbury Jeep I was very comfortable.The salesman I dealt with while buying my new car was friendly, smart, and very accomodating. Everyone in the dealership was nice. It was a wonderful experience for me. I would recommend this dealership.
actual sales customer
""
Service area was great. Like the new service department overall. I actually brought my wrangler in for a recall. Thanks!!
actual service customer
""
Upon entering this dealer, I was promptly tended to. I was nicely greeted by a woman at the front desk and she soon called for a salesperson. Within seconds, I met Ricky (Rick Riccardi) and he introduced himself to my mother and I with a big smile on his face. He was very polite and even offered snacks and refreshments as we were seated. His enthusiasm and ability to be a sociable person helped 'break the ice', which made our experience at the dealership that much more comfortable and enjoyable. We exchanged words about a Jeep Wrangler I was particularly looking for and he seemed to have been very knowledgeable about them. As I pointed out the Jeep in which I was potentially interested in, he offered to go "Take a drive", even in the 20 Degree weather. Within a few minutes, we were in the truck driving down the road and he explained to me all the features and options that were in it - that is when I knew it was the one. As we furthered our deal, Ricky made everything clear and as easy-as-can-be along with his co-worker Arnie Price, who was another great help - not to mention "character" as he also had a great personality with lots of enthusiasm and many jokes.(Let me be the first to say that those two make a great duo and made the purchase an enjoyable one).
Within 24 hours the deal was done and I was able to drive home the next day with the Jeep. My family and I are very pleased with the way things were handled and the way things went, and we would be glad to do business again in the future with this dealership. Thanks again to Westbury Jeep especially Ricky, Arnie and staff!
Happy Holidays,
Darrel G. Asuncionactual sales customer
""
The salesman, Bolivar, was very helpful in moving the deal ahead. I was looking for a low mileage used car for my sister-in-law and he treated me as thou I was buying the car. When I brought my sister-in-law in it was very easy to complete the deal.
actual sales customer
""
Had wanted a Jeep Patriot and after many positive reviews I e-mailed several dealers.
Westbury Jeep came up with the best deal so I went in last Thursday. I met Thomas McNamee and he was the nicest guy. Told him about the deal I had been e-mailed and he took care of everything. He & Bobby, the finance mgr., made the experience quite hassle free and I picked up my car this past Saturday. My wife and I love it!
If you are looking for a great small SUV consider the Patriot and Westbury Jeep.
Thanks Guys!
Mike & Madelyn Marchettiactual sales customer
""
I love your Westbury dealership and I am loyal to them. They make me feel welcome and important. They take the time to show me all the features of the car and they do their best to get me the best prices.
I even drop in just to say hello whenever I am in the areaactual sales customer
""
My opinion of car dealers for the most part was not very good. However, after working with Greg Leonardo (our salesman) and Arnie Price (Finance Dept) I must say that they have changed my opinion. They both worked very had to get me the car that I wanted. My experience with Westbury Jeep was very good and I will be returning to them when I am ready to purchase another vehicle in the future.
actual sales customer
""
My service consultant Steve was extremely polite, professional, friendly and helpful.
actual service customer
""
I received exceptional service from Jeanine, Service Consultant, on my visit. Everyone I interacted with was pleasant and customer focused. The waiting facilities is very comfortable.
actual service customer
""
My service advisor, 4456 Janine Leuthner, always makes my service visit a pleasant experience. She advises me on additional work that is needed to keep my vehicle performing properly. Because of her patience and attitude, I will continue to remain a loyal customer. It is always a pleasure to see her. Thank you Janine for your outstanding assistance!
acutal service customer
""
My Customer Rep was terrific, Sandi. was very helpful.
actual service customer
""
WE CONTINUE TO RECOMMEND YOU VERY HIGHLY!
actual sales customer
""
Had a great sales lady that knew the truck inside and out. She was very helpful and very easy to deal with. It was a pleasure doing business with you guys and I hopefully will see you in the future.
actual sales customer
""
...The service consultant was very knowledgeable and knew how to suggest and what to suggest which made me feel comfortable with adding to my "only Oil change service" mind set that I arrived with. Great job and assume choice in your hiring practice.
actual service customer
""
Lisa was great. Thanks!
actual service customer
""
Everyone was great. Add me to your growing list of satisfied customers.
actual service customer
""
I would like to say that it was a pleasure to work with Cammie and Bobby. This is my second Jeep from Westbury, and with Cammie, and I couldn't have been happier with my experience. Cammie is very professional, courteous, knowledgeable about the product, and most importantly cares about her customers. I feel she is a valuable asset to your sales team and Westbury Jeep as a whole.
My experience with Bobby Baweja was also very pleasant. He was very professional and fought hard for me with the bank to get my loan approved at the rate and monthly payment I wanted. He didn't try to sell me every accessory, warranty, or service plan under the sun, like most dealerships. He simply advised me of the importance of the extended warranty on the SRT-8 and I agreed that it was a necessary purchase.
All in all, from my initial phone call with Cammie to inquire about the Jeep, until I drove it off the lot, I could not have been more pleased with my experience at Westbury Jeep. I would just like to say thank you and I look forward to dealing with you in the future.acutal Sales customer
""
Sandi is a great consultant and Jake is a great manager. They were both very knowledgeable and helpful
actual service customer
""
the people here are great.......always cheerful and accomodating. shout out to lisa and willy
actual service customer
""
Our sales consultant, Joe B, was fantastic...
actual sales customer
""
BOB L. was wonderful to deal with Finally it was a PLEASURE to buy a car
actual sales customer accolades
""
The service mgr Jim was very helpful in getting my vehicle repaired and made sure I got a loaner mini van to help me with my twin 10 month old twins. Thank you
actual service customer
""
This is the fifth vehicle purchased or leased from Westbury. Your organization does everything right and I have recommended all my friends and business associates to you.
actual sales & service customer
""
...Night mechanic (Rudy) deserves recognition for his thoroughness in diagnosing problem and his pleasant attitude...
Satisfied Service Customer
""
Every part of my visit including my loaner car availability was great! The staff is always nice and responsive
Satisfied Service Customer
""
Lisa was great and very helpful
another Satisfied service customer
""
Everyone there is so nice and friendly, it's a pleasure getting service done!
actual service customer
""
the staff was dedicated to making the deal, but were not pushy. It was a relaxed experience.
actual sales customer
""
I had just bought my vehicle used from Smithhaven Dodge(less than 2 weeks before this happend)! It was late at night and I was so upset I could not get the vehicle started and I could not get in touch with Smithhaven. The tow truck driver told me you were open until 12 am and I was so happy to be able to follow him and get to speak to someone that night. The woman I spoke with at night was extremely friendly and helpful. Them my consultant during the day was also so helpful. She told me you were really busy and it may take a few days, but she would try to get it =done asap. Well, I was prepared to not have my vehicle for a few days, but she got it done that day. I was so grateful. If I need anything done with my vehicle I will definatley bring it back to your dealership and when its time for a new vehicle I will be back to you. I am not happy with Smithhaven
actual service customer
""
Excellent Service. This is why I have purchased two cars from this dealership. Keep up the good work
antoher customer satisfied
""
I feel that the service is excellent. Everyone is friendly and polite. There is always someone to speak with if I have questions. Dealing with the service dept and everyone else involved makes it easier when having a problem with my car.
actual service customer
""
Lisa Boncich needs to be acknowledged for her awesome customer service and her knowledge and dedication she has. Its very rare these days to find someone that possesses the concern of/for the customer. Westbury Jeep should be honored to have such an outstanding and valuable employee!
actual service customer
""
Jeep staff at this service center are pleasant, personable (even when they can't find me) and genuinely concerned. I have to say, I look forward to service time!
actual service customer
""
we still have to say for a car dealership...your company is outstanding and we tell everyone about Westbury. Thank you and all your staff
actual service customer
""
Good coffee & having a computer to work on
actual service customer
""
All went well. Suzanne was great!!!
actual service customer
""
First I would like to say that I am completely satisfied with your valets and the lovely ladies at the (cashier's?) desk. They are ALL wonderful...
actual service customer
""
You are the very best that there is and I am happy that you will retain your services.
actual service customer
""
Lisa was very courteous and professional. Same with the attendants who received the car and brought it to me.
actual service customer
""
Willie is still the best!!
actual service customer
""
I have been bringing my car for service for over 5 years now and am always satisfied with the care and service Westbury Jeep and its staff provide.
actual service customer
""
Your entire team is professional courteous and outstanding. Based on my visit I can see that your choice of personnel makes you a great dealer and service facility. All the evening employees are outstanding and make the visit enjoyable. Their attention to detail and quality provides a level of confidence rarely found in any field. Janine at the front desk ensures that the work is completed in a professional and timely manner and Rudy in the service area delivers the quality and professionalism that enforces the confidence the job is done well. Your parts department with Tom is efficient and has always provided excellent service. All your evening employees are exceptional and I believe they are the stable platform that will keep you at the top.
actual service customer
""
I WOULD LIKE TO THANK THE G.M. KEITH DONNELLY,WITHOUT WHOM MY PURCHASE FROM WESTBURY JEEP WOULD NOT HAVE OCCURED.HE IS A GENTLEMAN AND A MAJOR REASON FOR MY TRUST IN WESTBURY JEEP. I WILL RECOMMEND TO MY FRIENDS AND FAMILY TO USE WESTBURY JEEP.
actual Sales customer
""
I LOVE LOVE the jeep!!!! Greg Leonardo was a pleasure to work with, and he was very accomodating to my needs. Thank you so much! I will absolutely recommend!
actual Sales Customer
""
Karson McGregor was a pleasure to work with and I will recommend him to my friends and family.
acutal sales customer accolades...
""
This was my first visit to your service facility. Overall a very good experience.
actual service customer
""
Greg Leonardo was an excellent sales associate, very professional, honest, and upfront about everything. He was wiling to come in on his day off if need be. I would purchase another vehicle from him in the future. Thank you
actual sales customer
""
Very nice, pleasant, non-stressful and enjoyable.
Acutual Sales Customer
""
It was a terrific experience - Thanks
actual service customer
""
Everyone at the service center has always been very polite and helpful...You should have more people like Janine, the nighttime person, SHE is a DOLL
actual service customer
""
Tony Fioravanti was very helpful and accommodating in ensuring my issues were thoroughly addressed
actual service customer
""
...the very best place and I love all the services provided
actual service customer
""
This is the fifth vehicle I purchased or leased from Westbury, your dealership, sales and service are excellent.
actual service customer
""
having the computer and xbox for the kids to use while we wait was a great idea...ty
actual service customer
""
just picked up my dodge challenger so i did not have service yet .But it was a nice experience so far .I just want to say I was completely satisfied with Bob L and the whole staff.Thank you Jim&Sallie
actual sales customer
""
The staff was friendly and eager to help. I thought I would need to drop off my Jeep for an oil change but the express lane was fast. I waited in the waiting area which was pleasant and had WiFi which allowed me to browse the web, email etc. I waited less to get an oil change than my last wait at the dentist and this was a wonderful experience. Thanks for a good job.
actual service customer
""
My Service advisor ( Lisa Boncich ) took the time to have me explain the problem I had with my radio and and the work order up very detailed. After almost a year with this problem it has been finally corrected.
actual service customer
""
I could not believe how fast my car was finished.
actual service customer
""
Customer Service team at Westbury Jeep is top notch. Irving Cruz the salesperson that sold me my mini van is a true asset to Westbury Jeep. I am totally satisfied with Westbury Jeep.
acutal sales customer
""
We own 3 different cars and have service agreements for all. Westbury Jeep is the best service center...Keep up the great work. John and Susan L
actual service customer
""
Sandi Dorsey is a superb Service Advisor. As I described my concerns she knew exactly what I was talking about. When she told me she might need to keep my vehicle more than one day, I asked for a Loaner Vehicle. She promised to reserve one for me and she did so. You have a great service department! Ed Kennedy
actual service customer
""
I really like the fact that your oil change and inspection service is ongoing and allowed me to arrive later and still get prompt service. I was amazed how quickly the job was done--in fact, I was still working on my computer and had some things to finish when my car was already done. Because what I needed was only the oil change and inspection I didn't need to meet with my Service Consultant, Lisa, as I have in the past. (Usually we look at the diagram and discuss what needs to be done.) But Lisa did a great job in ensuring that my oil filter, which has to be available ahead of time since it is not normally in stock, was ready and available so that there was no delay and everything that was needed was done quickly and efficiently by all concerned
actual service customer
""
Keep up the good management.
actual service customer
""
I was very happy with the way i was treated at Westbury Dodge.
actual sales customer
""
Janine was wonderful. She handled the entire repair from start to end professionally and courteously. She was truly interested in my concerns and listened to the customer. Thank you!
actual service customer
""
Lisa , my service consultant ,was extremely responsive. She exhibited both knowledge and care. Despite being very busy, she got back promptly about concerns. Also, Janine who wrote it up was very attentive and helpful.
actual service customer
""
Extreme pleasure to do business with Westbury Jeep. Excellent in my book
actual service customer
""
Night staff is great.
actual service customer
""
First time I ever bought a car by myself and I was nervous. Boli showed my exactly what I was looking for, didn't put unnecessary pressure on me, and explained the whole process for me. Made it a lot easier then I ever though it would be. I will be happy to recommend business to Boli at any time.
actual sales customer
""
DROPPED MY CAR OFF AT 5:30 pm IT WAS READY BY 8:30 pm. RECEIVED A CALL FROM MY SEVICE REP JEANINE WHO LET ME KNOW WHAT WAS WRONG WITH MY CAR (MALFUNCTION LIGHT) AND WHAT SERVICE WAS NEEDED. JEANINE HAS BEEN MY REP FOR A WHILE NOW SHE WAS VERY HELPFUL AND AN ASSET TO YOUR TEAM.
actual service customer
""
Lisa B. does a very good job of letting you know what is going on with your car.
actual service customer
""
I appreciate the late hours since I usually am at work past normal hours.
acutal service customer
""
Every time I come for service I am amazed by how attentive each and everyone of your employees is to the customer. It almost seems that everyone is there just to take care of you and your car's needs That's what keeps me coming back for service even though I live in Queens. I also must compliment you on the cleanliness of your facilities and the complimentary coffee and "snacks" you offer. Keep up the good work. actual service customer
""
Service Advisor Lisa Boncich is always helpful and very pleasant actual service customer
""
Not only am I completely thrilled with my Town & Country, I actually look forward to coming to Westbury Chrysler and getting the car serviced. The attention to customer service from the coffee and bagels in the waiting room to the absolute professionalism from your entire staff makes it a pleasure. I will only bring both of my T & C's (I have 2, but purchased only 1 from your dealership) serviced here...forever. actual sales & service customer
""
everything good as always the service consultants very professional and nice actual service customer
""
I was treated better here then where I purchased my vehicle. Thanks Again. actual service customer
""
Our Service Advisor Lisa was excellent. She kept in touch with us to let us know what was happening with the transmission and when the car was going to be ready. She arranged for us to have a loaner car at no expense to us. Considering the circumstances Lisa was excellent and straight forward which is always appreciated. actual service customer
""
I have been extremely impressed with the three times I have come in for the express oil changes and the tire rotation on my new Town and Country. Thanks for the great service! actual service customer
""
I came for my very first express oil change. Wow. In and out in 25 minutes. actual service customer
""
The service people and my service consultant, Janine, were perfect. actual service customer
""
Hi, My car was ready after service on time...I came back later in the pm. All work was fine. I am most pleased with Westbury and expect to purchase another vehicle 2011 when the body style changes. :) actual service customer
""
Fantastic job as always. Keep up the great work. Thanks, John actual service customer
""
Love it!!! actual service customer
""
It was truly a great experience. Probably the best car buying experience I have ever had in over 25 years of buying cars. actual sales customer
""
I bought a 2005 Jeep Wrangler a week ago and so far I'm very happy! Thank you for everything Bill actual sales customer
""
This was by far the best experience I have had at your service department. The last time I was in I was really disappointed. Express Lube line is a big time saver. actual service customer
""
I WOULD LIKE THIS MOMENT, TO COMMEND ONE OF YOUR SERVICE CONSULTANT BY THE NAME OF, MR. WILLIE WEBB. I JUST WANTED TO MENTION THAT WHEN HE TAKES NOTICE OF ONE'S ARRIVAL; HE IMMEDIATELY SHARES A WELCOMING SMILE , HELLO AND AN IMMEDIATE "ARE YOU BEING HELPED" . IT IS DUE TO HIS PHENOMENAL CUSTOMER SERVICE ,THAT I HAVE CHOSEN TO LEAN MORE TOWARDS BRINGING MY VEHICLE TO BE SERVICED AT THIS PARTICULAR STATION. I REALLY HOPE THAT HE RECEIVES A GENUINE THANK YOU FROM YOU FOR HIS GREAT SERVICE THAT HE IS PROVIDES FOR YOUR COMPANY. IN THE PAST I HAVE EXPRESS MY GRATITUDE TOWARDS HIM BECAUSE OF HIS QUALITY SERVICE. IT ASSURES MY MIND TO HE IS THE ONE SEEING OVER THAT MY VEHICLE IS BEING TAKEN CARE RESPONSIBLE AND CORRECTLY. SO AT THIS TIME, I WOULD LIKE TO THANK YOU FOR GIVING ME THIS OPPORTUNITY TO SHARE MY EXPERIENCE WITH YOU. IT GOOD TO SEE THAT COMPANY ARE STILL INTERESTED CUSTOMER'S OPINION. SO UNTIL MY NEXT SERVICE. MR. AND MRS. RAYMOND BESKA
actual service customer
""
I think your night service hours are a fantastic convenience for your customers & your night crew are a delight to deal with
actual service customer
""
JUST USED QUICK OIL CHANGE LINE, 1/2 HOUR I WAS OUT...THANK YOU
actual service customer
""
...have noticed vast improvements in Westbury Jeep's Service Dept. over the last year or so...I was pleasantly surprised to find an accommodating next day appointment. I was greeted as I pulled the vehicle into the service area. Service was prompt and so far, seems corrected completely...
actual service customer
""
Actually we are very impressed with what Westbury Jeep Chrysler Dodge has to offer for used cars, as far as packages. The visit to the service center was also remarkable. Customer Service at it's finest. ...customer service, professionalism, courtesy, well informed, excellent with the loaner trucks, etc...job well done!
actual sales & service customer
""
Used express service. Awesome!!! I couldn't believe how quickly the service was performed. Great job!!
Actual service customer
""
The Westbury Team searched until they found the equiped Jeep that I was looking for. Hat's off to Greg for "satisfying Me" Thank you also goes out to Hinda, Erin, Adam, and Bob Horn for helping complete this lease deal. See you in 38 months....
actual sales customer
""
Michael was extremely down to earth and helpful. I felt confident making my purchase with him.
actual sales customer
""
Suzanne and Lisa are absolutely wonderful!
actual service customer
""
We were completely satisfied from the first phone call made toWestbury Jeep. Keith was extremely helpful right on the phone, which helped make my decision to drive to his location as opposed to the other Chrysler dealers I had visited closer to my home. The sales manager Bob and sales associate Greg were very helpful when I came in and very informative about the vehicle. The whole experience was very pleasant.
actual sales customer
""
Very satisfied and taken care of immediately- Terrific
acutal service customer
""
Lisa took the time to listen and show some care...She saved the day.
actual service customer
""
We had a great salesman Alex who was eager to make our experience as smooth as possible!
actual sales customer
""
VERY GOOD SERVICE
actual service customer
""
I think Jim is the manager who always helps me out...great customer service
actual service customer
""
Suzanne is wonderful service writer. She's friendly, approachable and works to ensure I'm satisfied. The waiting area is also great. I was able to sit at a desk and actually attend to some business while I waited. Overall, the service department was able to complete my needed oil change, check the MIL and send me on my way in time for my afternoon business meeting. Thank you
actual service customer
""
Excellent service...as always!!!
actual service customer
""
...overall very good service
actual service customer
""
...in regards to your service department greeters & consultants...I work for a cooperative complex of 134 buildings & deal with many residents...and would "kill" to have your girls work for me. Outstanding & completely professional...
actual sales & service customer
""
I really like that when I bring in my mini-van, I am greeted with BIG smiles & that with all the clients that come through there, I am remembered. I hd major shopping to do & was loaned a loaner. Suzanne called me to let me know my van would be ready by 4PM & I got there just a few minutes before & they were so nice to parallel park so that I can easily unload my groceries from the loaner to my mini-van. My sister just bought a new vehicle from GMC & was impressed with the service I received. Claims to be considering purchasing a vehicle from where I bought mine provided her husband doesn't have a problem with it. Thanks anyway for not only having great employees trained to treat their customers like family but for also being the best in CUSTOMER SATISFACTION, GUARANTEED!
actual service customer
""
Alex Lutsius is a very competent sales assistant. He makes the time spent at his desk a fun experience, because of his winning attitude. He also is capable of providing a feeling of confidence as he many times reminds the buyer that he his going to take care of everything as if it were his own car. He can say this with such natural honesty that the buyer cannot doubt him. If I had a business venture I planned on starting and the product I intended to sell had much competition, I definitely would want to have Alex working for me. The fact that he provides such close customer attention and earns a customer's trust so rapidly is the only evidence needed to want to keep him on stafff and reward him accordingly. Congratulations to Alex and to the person who hired him.
actual sales customer
""
Job well done and timely, thanks!
actual service customer
""
Great Staff, they made me feel like home. I love their coffee.
actual service customer
""
Westbury J/C/D always has been outstanding & a major selling factor is your A1 plus service department. Thank You.
actual sales customer
""
Great service, coffee and TV, newspapers and donuts! Life is good! Thanks
actual service customer
""
The service team was great, all necessary work was completed to my satisfaction. The waiting area was perfect, I had access to a computer with internet access so I was able to check my work email and even be productive. Overall, a great experience.
actual service customer
""
Michael H. was terrific - from start to finish! You guys are doing a great job!
actual service customer
""
got an immediate loaner car and everyone was so friendly and professional
actual service customer
""
It has always been a wonderful experience dealing with your service department personnel. A pleasure doing business with them.
actual service customer
""
I appreciate the late hours during the week and the new express lane. Also, the waiting area is very nice with the computers and xbox 360s. Keep up the good work.
actual service customer
""
I will be completely satisfied if the problem I was having was fixed!
actual service customer
""
Ray was a great help. I would recommend to anyone.
actual service customer
""
You guys are great, thanks
actual service customer
""
The salesman who helped us, Ralph Benefatto, went above and beyond to make the experience pleasant and stress free. His expertise and professionalism should be acknowledged.
actual sales customer
""
AJ is the Best and Vinny Too!!
actual service customer
""
The Westbury Team searched until they found the equipped Jeep that I was looking for. Hat's off to Greg for "satisfying Me" Thank you also goes out to Hinda, Erin, Adam, and Bob Horn for helping complete this lease deal. See you in 38 months....
actual sales customer
""
My sales person was extremely helpful and we enjoyed the experience. Likewise with the financial manager. No big pressure but rather a nice experience
actual sales customer
""
At first it was a waiting period got a good deal. Can't wait for the summer to drive with the top down but maybe a sunny day in Oct would be great. I want to thank Drew and Bolley for their patience and all their help. It's great to have two wonderful guys in your team. Once again thank you I love my car by the way his name is Mr. Big with great license plate .
actual sales customer
""
Rick is such a NICE guy! He wasn't pushy at all which is what I like in a salesman. He made us feel very comfortable and I would definitely recommend him if someone wanted to buy a pre-owned Jeep.
actual sales customer
""
coffee is good and donuts were also!!!! thanks for the prompt and fast service
actual service customer
""
JAKE IS THE MAN! I WILL ALWAYS BUY A CAR FROM YOU GUYS
actual service customer
""
I thought the express service was great.
actual service customer
""
Michael Lipman was excellent and would go back to him in the future...
Actual Sales Customer
""
excellent service crew and staff...
actual service customer
""
This was the best service experience I have had in the 5 years working with Westbury Jeep. Very impressive.
actual service customer
""
Once again Lisa Boncich needs to commended for her outstanding customer service and her attention, knowledge and promptness on getting things resolved. There needs to be more Lisa Boncihs!!
actual service customer
""
Give Karson a raise. He's good.
actual sales customer
""
I am most definitely satisfied with the service at Westbury Jepp. I shall continue to be a customer there for all my Jeeps in the furutre years. Kudos especially to Lenny Herman and Arnie Price. My loyalty is with Westbury Jeep and those 2 guys.
actual service customer
""
having the loaner car was great...All in all great experience
actual service customer
""
usually i drop my car off early evening and pick up the same night. the women at night especially the one who checks your car in is always extremely helpful.
actual service customer
""
My daughter and my husband took our Jeep Commander for service because there was a light warning low pressure in tires. They were greeted by Lisa Boncich and as always she was a pleasure to deal with. She promptly assured my husband that the problem would be fixed right away, no charge, since it was purchased a month ago. Lisa has proven time and again to be a very honest, courteous professional you must be proud to have on staff. The same can be said of Jeanine (I hope I am spelling her name correctly) I don't know her last name, but she works the shift from 4pm to 12am. I have had the best experiences dealing with her in the past.
actual service customer
""
The crew at the jeep dealer were super from the top manager to the guy who gave me JEEP THESE PEOPLE KNOW HOW TO TREAT A CUSTOMER 5 STARS FOR ALL
actual service customer
""
To purchase a new car is a difficult proccess. What I mean by that is that it can be nearve racking. Westbury Chrysler made it simple. My salesman Ray Schoeffel was well informed with the the Dodge Charger R/T that we bought, not like other dealers that we visited. I felt very comfortable with the hole experience. Now I know why you are "number one in the northeast" Thank you John Hotetz
actual sales customer
""
Great job by everyone at your Service Center. Never had a bad experience at your place. It's a pleasure to deal with you and I will buy or lease my next car from you. Thanks
actual service customer
""
My Service advisor Lisa Bonchich was extremley professional and provided great service. She advd me of 4 notifications which came out on my vehicle since Jan 09 and also provided me w/ detailed updates on the work being done to the vehicle during my time at the service center. Thanks once again for the great experience. Jim Brazel
actual service customer
""
Everything went very well.
actual service customer
""
My salesman, Alex Lutsius, was OUTSTANDING. He was curteous, and professional throughout the entire sale, as well as being easy to contact, and thoughtful to my needs. I would highly recommend Alex and Westbury Jeep to friends and family and will most certainly consider Alex and Westbury Jeep for my next Vehicle purchase. The V.I.P. service program alone, is worth every penny spent....I cannot stress my satisfaction with Alex Lutsius. He is a stellar salesman, and an asset to Westbury Jeep. If any further information regarding Eric Shoenfeld's performance is needed, please do not hesitate to call me. Brian M. Lebow 516-779-5167
actual sales customer
""
I wanted to commend the service representative (Sandy). I was waiting for my turn to meet with Sandy to discuss what my service needs were. During this time she was dealing with a very difficult customer who was very argumentative and refused to listen to reason. Sandy was very patient, professional and treated the customer with dignity and respect. I don't believe I could have handled the situtation as well as she did. This service representantive should be commended for the way she responded to a difficult situation
actual service customer
""
excellent service, one big factor for staying with westbury jeep. keep up the good work.
actual service customer
""
I've been in for service twice and both times have been extremely impressed. I wish you guys would go to the Nissan dealer in Hempstead and show them how to do it right.
actual service customer
""
Very nice visit to the service center. I was greeted promptly and professionally. The tech did a great job. Thanks!
actual service customer
""
I have taken my van in for service in the past for a problem w/my nav, Bluetooth & Sirius radio....I called Westbury Jeep & explained my situation to Brittany - she was wonderful! She bent over backwards to try to get me a loaner car quickly, even placed a follow up call to see if I received a call from Jim Mahoney & again followed up with him. I looked for her when I dropped my van,so I could thank her for her concern, but was told she is at the sales office. I hope you pass my comments along to her. Brittany made me feel like her top concern. The day I dropped my van, I met Lisa - another wonderful person! Again I explained how important it was for my nav. system, etc. to work properly & she jumped on it. She made me feel like I was her # 1 concern, explained how she planned to resolve the situation. She told me it would be best if I sat w/a tech so I could check out my system after the repair. She kept me up to date on the progress of my van w/phone calls & emails. The day I picked up the car, Lisa arranged for Carlos to sit w/me (to help pair the phone). Again, he was wonderful! He was patient, pleasant & informative. He explained what else I needed to do (re-entering my #'s,etc). When it was time to leave, Lisa told me to call if I had any problems w/the system & she would try her best to correct it. I have not had the time to go through everything yet. I did run into a couple of "address" problems again. I'll have to wait until after my surgery, but at least I know that the 3 terrific people I dealt with at Westbury will try their best to to make it right! I do hope you let Brittany, Lisa & Carlos know how much I appreciated their efforts! Thank you, Toni Vanella
actual service customer
""
I have an intermitant squeek under the hood but it was deemed not to be dangerous and I am not too concerned about it. I have always been satisfied with Westbury which is why we keep coming back. Thanks for a great service dept!
actual service customer
""
Though its not always a pleasure to have to bring in a vehicle for service its is very welcoming to have Lisa Boncich as service advisor to help with my Jeep's issues. Once again Lisa expertise and knowledge of Jeeps makes having Westbury Jeep handle all my service issues. Lisa should be commended for her outstanding knowledge, attention to detail and promptness on my Jeep's concerns. Thanks Lisa!!
actual service customer
""
My experience in buying a car from Westbury Jeep was great because the salesman did everything that he could the "first time." After the initail negotiation, I bought a Jeep for my son. I bought the car on a Saturday and picked it up on Tuesday. Everything was fast, easy, and friendly
actual sales customer
""
Always a pleasure to work with. This is vehicle # four or five from Westbury Jeep, all dealing with Michael Goldberg. Whenever I am in the market for a new vehicle, I always consult with Michael first. I know I will get an honest price, and he is very easy to deal with. Great job!
actual sales customer
""
Janine is always extremely helpful. I spoke to her on Wednesday evening for service but I needed a loaner car. During our conversation she stated that she did not have a loaner car available but would call me back if one came in. She called me back and was unable to obtain and loaner but was nice enough to schedule an appointment for me the following evening. She called me as my car was being serviced and explain what was wrong and how they would fix the issue.
actual service customer
""
Very good experience. First time at Westbury Jeep. Had leased 4 jeeps at Island Jeep and due to its closing, we had to find another dealership. We were very pleased with our initial visit and decided to buy a new jeep from Westbury. Every person we dealt with was professional and helpful. Easy transition into a new Jeep.
actual service customer
""
Always fast, friendly and professional. Thank you
actual service customer
""
Everyone I dealt with was very friendly and professional.
actual service customer
""
Westbury service represents best in class auto service. As good or better than BMW or Mercedes.
actual service customer
""
I would definitely recommend Westbury Dodge to a friend. Great Job!
acutal service customer
""
Enjoyed using the express oil service lane. Great feature.
actual service customer
""
I have given this dealer this rating because they deserve it , from the moment I walked thru the door until I took delivery of my Grand Cherokee Michael and Arnie made my first time experience at Westbury Jeep an absolute pleasure as if I had know them for years it was like being with family and you cant ask for more that. I will highly recommend to my friends and family. The reason I went to Westbury Jeep was because I was doing someone else a favor by dropping off their lease return vehicle and was treated so well that I decided to buy for myself.
actual sales customer
""
I had to recently bring my Chrysler Town and Country in for "Check Engine" light service at the fairly new service center on Bond Street. The entire staff from start to finish was very accomodating and professional. The entire service took about 2 hours and I told them I would wait there and the time went by very fast considering I had my 3 year-old son running about. I would come back again to service my caravan there
actual service customer
""
The service from Westbury jeep is simply amazing. They really give each customer the red carpet treatment. It is a pleasure doing business with them. As a result ,I came out of my 2008 Jeep Liberty that I had only put 2,700 miles on, and just purchased a new Jeep Liberty 2010. this had a lot to do with the trust I have for the dealership. Keep up the great customer service!
actual sales customer
""
GREAT SALESMAN. THANK YOU, WILL BE TELLING ALL FRIENDS , RELATIVES AND CLUB(S) MEMBERS ABOUT WESTBURY JEEP.
actual sales customer
""
Once again, the best dealership I have ever dealt with. I cannot be happier. I wanted a Jeep Wrangler since I was in high school, so not only did I finally purchase my dream vehicle, but I was lucky enough to visit your dealership when shopping around. Every dealership should be as courteous, honest, and efficient as you. Thank you
actual sales customer
""
Wow What a wonderful experience!!! I went in looking for a used Grand Cherokee limited and left with a new 2010...............Grand Cherokee Limited..........My husband and I are so happy and look forward to a life time of service withWestbury..............Our salesman Joel was terrific and very helpful along with Eric and Ray............Thank you again for a wonderful experience......... Korin Monz
actual sales customer
""
I purchased a Chrysler 300 in August of 2009 from this dealership and the service and support I got from the sales side was outstanding, but that's to be expecting when you're buying the car.
Since then, I've had some issues with the vehicle, most notably a recurring issue with the Tire Low Lamp coming on. I brought this to the service location and was helped very thoroughly by Carmine, he had the tires filled air and I was on my way. A few days later, the light came on again, I brought it back and Carmine was extremely helpful and had them look at the sensor to correct the problem.
A few days later, the light came on again... brought it back to Carmine who was extremely helpful and found that the problem was in the fact that I had actually had a nail in my tire which caused some damage, so I had to get a new tire.
This past week I started getting the same tire low lamp on my car and figuring that it had to do with the cold air we've been having, I filled it up myself and the lamp went off. 2 days later the lamp came back on. I called Carmine who set up an appointment for me, had me come in and quickly and easily took care of this for me, I ended up having another nail in my tire.
In life, things happen... apparantly Im a magnet for nails in my tires, but what's important is that things are taken care of and resolved before they become an even bigger nightmare for me to deal with. Carmine has consistently done an excellent job resolving all of my issues and always makes my coming to their service department a pleasurable experience.
In today's world where people are more often quicker to complain than compliment and with us in a time of Holiday spirits, I hope this letter finds its' way to one of his bosses so they can factor his stellar customer satisfaction into a nice holilday bonus.
Brian Oakesactual sales & service customer
""
Wow! What a great experience. This is my 5th Jeep but by far the best experience yet. (Almost didn't get another one because of how bad Manhattan Jeep has become under the guidance of the owner's cocky son.) Westbury Jeep was a breath of fresh air in this very competitive market. It was more like dealing with a high end import luxury car dealer then the typical aggressive detroit based car dealer.
The price in the ad was exactly what I ended up paying. I was never pressured throughout the deal. Went in one day, picked out the car and put a deposit down. Went in another day and set up financing. Went in a third to pick up the car. At no point was I pressured to do everything all in the same day. Dealers usually make you do everything before you are allowed to walk out the door and say that price might not last if you leave.
Our sales person (Thomas McNamee) was great too. He did a great job explaining everything to us and was very friendly. His card even had his cell phone number on it that was answered every time I called. It was refreshing to buy a car from someone appeared laid back and relaxed than someone who acted like the quintessential used car dealer! He was just 'salesman-y' enough when he needed to be. Even when we encountered a problem with delivery, the dealership and Thomas went above and beyond to fix the problem and keep the delivery timing on track.
I cannot recommend Westbury Jeep enough. After owning 4 Jeeps I was turned off to the brand by the dealers but Westbury Jeep not only got this sale from me but likely kept me in a Jeep after this one as well!actual sales customer
AdChoices